Lowriders Comeback 2 - Help Center - FAQ

Does your game keep crashing? Is it loading improperly? Try the following troubleshooting tips:

There’s now a stack of Android devices out there, some operate very differently than others. Please consult your device manual if additional adjustments are needed.

In order to fully enjoy our game, our game requires at least the following specs:

 

- 2 GB of RAM minimum

- iOS 9 or higher

- iPhone 7 or better

- 640 x 960 screen resolution minimum (higher is recommended)

Devices such as the iPhone 4S, iPod Touch 5th Gen, iPad 2 or iPad Mini have 512MB RAM the game may not load or perform optimally.

 

Sometimes these specs alone aren’t enough to enjoy the games. Some iPhone devices might respond better to our game than others.

If you have more than 60 cars with alot of tuning try to reduce cars number, server cant handle so much data when you upload it to the cloud

In order to avoid accidental in-app purchases, you will need to adjust your Google Play Store settings.

Please follow these steps:

1. Access the Google Play Store.  

2. Enter the "Settings" menu.   

3. Look for "User Controls" and activate "Use password to restrict purchases"  

4. Enter your password and tap confirm when finished.    

5. Any subsequent in-game purchase after changing your settings will require your security password. 

Remember: after entering your password once, you can make purchases on Google Play for 30 minutes without entering it again. If your device is running Android OS 4.2 or higher and someone else regularly uses it, you might (depending on your device) be able to create a separate User profile for them by going to Settings > Users > Add user, then following the on-screen instructions.

Apple processes payments made toward the game, so it’s important to configure device settings prior to making your order.

• Sign into payments.google.com
• In the left hand navigation, select “Payment Methods”
• Check the card’s expiration date and billing address

• Sign into payments.google.com
• In the left hand navigation, select “Payment Methods”
• Check the payment methods’ billing country
• In the top right corner, click on the “gear” icon to access the “Settings” page
• Check the legal country 

1. Open the Google Play Store app 
2. Tap on the icon with three horizontal lines > Payment methods
3. Under "Add payment method", select the payment method you want to add
4. Follow the instructions and the new payment method will be added to your Google account

1. Open the Google Play Store app 
2. Tap on the icon with three horizontal lines > Payment methods > More payment settings
3. If asked, sign in to pay.google.com
4. Under the payment method to be edited or removed, tap Edit or Remove and then follow the instructions.

1. Click on an in-game item you would like to purchase
2. Under the price, tap on the arrow pointing right
3. Choose from one of your existing payment methods or add a new one
4. Complete your purchase

Orders deliver instantly. If you don't receive your order right away, proceed as shown below:

All payments made toward the game are processed by Apple. You can reach them right here.

Please contact us with a screenshot of your order receipt. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible on the screenshot.

In the case that you don't see the subscription you've paid for appear in the game, try following the below steps in order until your problem is solved:

If these steps aren't helpful, please contact us with a screenshot of the receipt for your subscription purchase.

Our apologies for this inconvenience, please let us know if there's anything more we can do for you.

To set restrictions on your device, please refer to the link:

If you’d like to continue making in-app purchases, set the device to require your password every time you make a purchase or every fifteen minutes.

If you or your child have never played one of our games, but suspect that there’s been fraudulent transaction activity on your account, then you should immediately contact Apple (for iOS devices) or Google (for Android devices), who control the transaction process.

For Apple (iOS) devices:

Visit Apple support, look for "Tell us how we can help" and select "Get support" link, there will be a pop-up window, and you may select "iTunes Store" and then choose the option that fits you best.

For Google (Android) devices:

Please send an email to parents@montana-games.org

In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.

If you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us at transactions@montana-games.org. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.

To review your purchase history, please check the guides below:

ANDROID

1. Enter pay.google.com, then log in with your desired Google account

2. Select “Subscriptions and services”

3. Select "View purchases".

For more help with this, please see here.

iOS

1. Open iTunes on your computer. 

2. Select your username (this should be your e-mail address), and choose “Account”

3. Scroll down to “Purchase History”, and choose “See All”

Here at Montana-Games, we don’t process payments for in-app purchases, or have access to any of your credit card information.

That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account.

Receipts for these transactions are emailed to you by Apple or Google after each purchase (though please note that any post-purchase processes are controlled by Apple or Google and are subject to change by them).

We all love to duel but there are some rules everyone has to follow.

 

Check ‘em out:

Your privacy is always on the top of our minds. We don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. 

We don’t collect much personal data from our players. We mainly collect device identifiers and IP addresses, associated with gameplay data. We rarely have a need to collect directly identifying information, such as your email address (we only collect your email address, if you choose to send it to us). For more information on what data we collect and why, visit our Privacy Policy .

Your privacy is always on the top of our minds. We don’t have access to any of your credit card information. That’s because the payment transactions themselves are completed through Apple’s App Store or Google Play (depending on your device) via your personal email address associated with that account. 

We don’t collect much personal data from our players. We mainly collect device identifiers and IP addresses, associated with gameplay data. We rarely have a need to collect directly identifying information, such as your email address (we only collect your email address, if you choose to send it to us). For more information on what data we collect and why, visit our Privacy Policy .